![]() A negative comment requires your full attention. Even worse, it can affect sales.Ī customer always wants to be heard if they are taking the time to write a review. ![]() Leaving it unanswered and not explaining your part of the story can leave a bad impression. Every potential customer can see that negative review. Noticed a negative review? Respond immediately. These are some steps you have to follow when responding to a negative review. ![]() Knowing what to say and how to say it makes a big difference. They are already upset and the last thing you want to do is antagonize them. You can do this by adding your store/brand’s logo on your profile or using a clear signature.Īll things said, be careful when responding to customer reviews. To comment on a negative review, all you need to do is navigate to the review and click ‘ Comment.’ Make sure customers know that you, the seller, are responding. Responding to the review is a great opportunity for you to share your side of the story! So how can you fight this fire? Well, we recommend responding to the review. If it is a legitimate review, Amazon won’t take it down either. How to Respond to a Negative Review on AmazonĪ negative review can seriously affect your bottom line. Let’s look at the steps you need to follow while responding to a bad review. They rely on insightful reviews – especially the bad ones – before making a purchase decision.Īs a seller, the best thing you can do when faced with a legitimate negative review is to respond to it. For customers, on the other hand, a negative review is an important source of information. Amazon’s A9 search engine considers product reviews when ranking for search results. How do these negative reviews affect your business?Ī one-star review directly hurts your business by lowering your product’s visibility and dissuading customers from buying your product. These unhappy customers often leave a bad review. ![]() You could be doing everything right and have a great product, but not every customer might like the experience. Negative reviews are unavoidable on Amazon.
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